Please read the below stated points for any cancellations.
Please understand that the points mentioned in the policies are with reference to the time slots on the www.uphaaram.com website selected by the user in checkout process.
Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by customer in order placed. Consider conditions stated below -
In any of the cases above Bank refunds can be initiated only at the discretion of company considering the reasons of cancellation like unforeseen events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.
NO cancellation requests are accepted on order placed in following categories.
We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is same. We attempt to do same day delivery of the requested products but DO NOT PROMISE so.
We will process same day delivery orders within 24 hours of requested date and time slot.
Refund in cases of Cancellations is mentioned in Cancellation policy, kindly refer the same.
The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid by customer is fully refunded to Uphaaram wallet or bank account.
Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.
Refund for cakes & flowers will be only initiated before confirmation of order from seller.
For Cakes and Flowers refund will not be initiated
The refunds are only initiated once the customer confirms over mail that where the refund has to be done -bank account.
Refund process will be initiated on orders which are processing within 48 hours of delivery date
Refunds are processed to your payment method within 15 working days.
Address Change requests
Change in the address is permitted free of cost only before 24 hours of delivery.
Uphaaram do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
Prices for products are described on our website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at Uphaaram discretion.
Uphaaram.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as delivered to the recipient.
We DO NOT guarantee delivery of the exact replica of the products mentioned on the website.
The time slots provided at the time of checkout can be selected by user. These are preferred date and time slots of customer. We strive to do deliveries on the selected date and time slot but it is NOT A GUARANTEE. We are committed to do delivery of products and services ordered until 24 hours of the requested delivery date and time slot. Failing to do so we will refund the amount, not before that.
Special days for Uphaaram are - Mother’s Day, Father’s Day, Diwali, Holi, Valentine’s Day, Rose Day, Teddy Day, Proposal Day, Hug Day, Kiss Day, Friendship Day, Raksha Bandhan, Christmas and New Year.
Title and risk of loss for all products ordered by you shall pass on to you upon Uphaaram shipment. Thereafter Uphaaram will not be responsible for any loss or damage to the product.
If recipient receives the products in damaged condition
Minimalistic and cosmetic damages like -