My Cart ( Items)

My Account & My Cart

1 What is My Account?

Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders.

Once you have registered with us, you can sign in using your username and password.

2 I forgot my password!

Don't worry. We've got you covered. Here's what you need to do.

Step 1: Click here to go to the login page

Step 2: Enter your e-mail ID

Step 3: Click on the Forgot Password link

Step 4: insert OTP received on your email

A new password will be sent to your registered email. You can use that password to login to your Account and then reset it in the My Account section

Oops! I do not remember my login ID and password.

No worries! Please share your details to with a request for your login ID & password. We will provide you with your login credentials.

What is my Cart?

Like shopping carts in a retail store, My Cart helps you keep the things you want at one place, while you continue browsing or leave the site to think about it.

Can I remove products from my Cart?

Yes, if you wish to remove a particular product from your Cart, click on 'Manage Your Cart'. You will be able to see all products in your cart. Click on the 'Remove' button next to the item you wish to remove from your Cart.

Where to track my shipment of the orders?

You can track your order for the latest information in My Profile. You will see 'My Order' option on the top left of the page. Select your product to track delivery details.

How to place an order?

What are the modes of placing an order with Uphaaram ?
Following are the ways in which you can place an order with us.
You can log on to from your mobile as well.
Online - Log on to and have fun shopping/Gifting !

What information is required from my end to submit the order?

We would require the following information from you -
Recipient's name
Complete delivery address, along with the pin code
Contact number of the recipient
Date of delivery
Time of delivery will be needed in case of products that are delivered by hand
Sender's name
Shipping option
Billing information

How do I find different types of products?

To make shopping easy and hassle-free for you, we have categorised our products in different categories. You have the option to choose products from categories like Cakes, Flowers, Gifts and Handicrafts. You can also choose products based on an occasion.

Can I get a product customized?

Yes, you can!
Call us at +91 8169791056 (08:00 AM-10:30 PM, Monday-Sunday) or write to us at and let us know what you want.

Delivery information

Where all do you deliver?

We deliver in over 2600 pin codes in India.

Is there any particular time of delivery?

All orders are delivered during business hours (9 AM - 8 PM), unless you have opted for a Midnight or a Fixed time delivery.

Can I choose my time of delivery??

By paying additional delivery charge, you have the option to choose a Fixed Time slot for delivery.

Can I get the order delivered on same day?

Yes! We understand the emotions of celebrating an occasion on its eve. That's why we have an option of same day delivery for our customers. With an additional delivery charge, you can get your order delivered between 4 slots that is 9 AM -12:00 PM / 12:00 PM -3:00 PM / 3:00 PM-8:00 PM / 8:00 PM – 12:00 AM hours on the date you choose.

Are there any shipping charges?

There are Shipping Charges for Standard Delivery according to products you choose. Shipping charges differ from zone like Local/Regional/National.

What is the mode of delivery?

We have following 2 modes of delivery - hand delivery and courier services.

I don’t want to disclose my personal information to the recipient, how do I place the order?

We totally understand the surprise element. You can write to us at or call us at +91 8169791056 (08:00 AM-7:30 PM, Monday-Sunday) and let us know.

How do I know my order has been confirmed?

As soon as your order is confirmed, you will receive an email & SMS along with your order number

What do the different order statuses mean?

Payment received: We have received the payment of your order and your order is ready to be executed.

Payment declined: The payment for your order has failed.

Order confirmed: Your order is confirmed. It will be delivered as per the date and time slot chosen by you.

Out for delivery: Your order is out for delivery.

Order delivered: Your order has been delivered.

Delivery attempted: We tried to attempt to deliver your order but could not because the recipient was unable/recipient's number was not reachable/premises was locked/address was incomplete/incorrect.

Returned to origin: Our courier partner tried to deliver your order thrice but could not because the recipient was unable/recipient's number was not reachable/premises was locked/address was incomplete/incorrect.

What is a normal courier delivery?

Your order will be delivered through our courier partners like Blue Dart, Ekart and DHL Express. For products that are shipped using the services of our courier partners, the date of delivery chosen by you is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.

Order modification/Cancellation

How can I make a change in my order or cancel it?

If you need to make changes or cancel your order, please call us at +91 8169791056 or email us at

Note: Order modification/cancellation in order, please give at least 24 hours’ notice before the requested delivery date. If your order has already been shipped or delivered, we won't be able to cancel it or make changes

  • Customer are here by advised we do not have cancellation policy for Cakes, Flowers and customised Gifts

How long will it take to process my cancellation request?

It takes up to 24 hours’ time to process a cancellation request.

What are the modes of refund available after cancellation?

Your refund amount shall be credited to the same Debit card/Credit card/Mobile wallet through which the payment was made.